Privacy Policy

Runestone Norway is a small Norwegian family brand.

Contact email: hello@runestonenorway.com

We may collect personal information when you:

• place an order
• contact us through the website or by email
• sign up for the Rune Circle or newsletter
• download or request a digital guide
• interact with our website

This information may include:

• name
• email address
• shipping address
• billing address
• phone number, if provided
• order details
• payment-related information
• messages you send to us
• newsletter preferences

We only collect the information needed to provide our products, process orders, communicate with you, and improve the customer experience.

When you place an order, your information is used to process and deliver your purchase.

Payments are handled securely through our checkout and payment providers. Runestone Norway does not store your full payment card details.

Your order information may be shared with trusted partners where necessary, such as payment providers, production partners, shipping providers, and ecommerce tools used to complete your order.

Runestone Norway products are designed in Norway and produced to order through trusted production partners.

Depending on your product and location, your order may be produced in the United States, Europe, or another available production location close to you where possible.

To produce and deliver your order, we may share necessary order information with production and shipping partners. This may include your name, shipping address, product details, and contact information where required for delivery.

If you sign up for the Rune Circle, newsletter, or a free guide, we may use your email address to send you:

• rune meanings
• Norse symbol stories
• seasonal updates
• product news
• special offers
• digital guides or downloads

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at: hello@runestonenorway.com

If you contact us through the website or by email, we use the information you provide to reply to your message and help with your request.

This may include order questions, product questions, wholesale inquiries, distributor inquiries, museum or heritage shop inquiries, collaborations, or other customer support requests.

Our website may use necessary cookies or similar technologies to make the site work properly.

These may support functions such as:

• cart and checkout
• remembering basic site preferences
• secure website operation
• basic ecommerce functionality

These cookies are used to provide the website and shopping experience.

We do not currently use Google Analytics or advertising pixels on the website.

We currently use Google Search Console to understand how Runestone Norway appears in Google Search and to help monitor search visibility and site performance in Google results.

Google Search Console is not the same as Google Analytics and is not used by us to track individual customer behavior across the website.

If we add analytics, advertising pixels, or additional tracking tools in the future, we will update this Privacy Policy and add any required cookie consent tools where necessary.

To operate the website and store, we may use trusted third-party services, including:

• ecommerce and checkout providers
• payment providers
• production and print-on-demand partners
• shipping providers
• email/newsletter tools
• website hosting and technical service providers
• Google Search Console

These services may process personal information only where needed to provide their services.

We do not sell your personal information.

We use your information to:

• process and deliver orders
• provide customer support
• send order confirmations and updates
• handle returns, exchanges, or damaged item requests
• send Rune Circle emails or newsletters if you have signed up
• provide digital downloads or guides
• improve website reliability and customer experience
• comply with legal, tax, and accounting obligations
• prevent fraud or misuse of the website

We keep personal information only for as long as necessary.

Order and transaction information may be kept for accounting, tax, legal, and customer service reasons.

Newsletter information is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to keep it.

Messages sent to us may be kept as long as needed to respond to your request and maintain customer support records.

Depending on where you live, including if you are in the EU, EEA, or UK, you may have rights regarding your personal information.

These rights may include the right to:

• access the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information
• ask us to limit how we use your information
• object to certain uses of your information
• withdraw consent for marketing emails
• request a copy of your information

To make a privacy request, contact us at: hello@runestonenorway.com

We may need to verify your identity before completing a request.

Runestone Norway may serve customers in Norway, Europe, the United States, and beyond.

Because our website, checkout, production, shipping, and email systems may involve trusted partners in different countries, your information may be processed outside your country of residence where necessary to complete your order or provide our services.

When this happens, we aim to work with reputable providers that protect personal information appropriately.

Our website is not intended for children to use without the involvement of a parent or guardian.

If you believe a child has provided personal information without appropriate consent, please contact us.

We may update this Privacy Policy from time to time.

If we make important changes, we will update the "Last updated" date at the top of this page.

If you have questions about this Privacy Policy or how your information is handled, contact us at:

hello@runestonenorway.com