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Returns & Exchanges

Made to order. Made with care.

Runestone Norway products are designed in Norway and produced to order through trusted production partners. Because many items are made especially after an order is placed, returns and exchanges may be limited.

Please read product descriptions, size guides, and product details carefully before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, misprinted, defective, or incorrect, please contact us as soon as possible at:

hello@runestonenorway.com

Please include:

  • your order number
  • a short description of the issue
  • clear photos of the product and packaging

We will review the issue and do our best to make it right.

Size exchanges

Because many items are made to order, we may not always be able to offer size exchanges.

Please check the size guide before ordering, especially for apparel such as hoodies, shirts, sweaters, tanks, and children's clothing.

If you are unsure about sizing before ordering, you are welcome to contact us and we will help where we can.

Change of mind

Because many products are produced specifically after an order is placed, we may not be able to accept returns for change of mind once production has started.

This can include:

  • choosing the wrong size
  • choosing the wrong color
  • ordering the wrong product
  • deciding you no longer want the item after it has entered production

Order changes and cancellations

If you need to change or cancel an order, contact us as quickly as possible.

Once an order has entered production, we may not be able to change or cancel it.

Digital products

Digital products, downloadable guides, printables, and PDF files are generally non-refundable once delivered or downloaded.

If you have trouble accessing a digital product, contact us and we will help.

How to request help

Please contact us before sending anything back. Items returned without contacting us first may not be accepted.

Email us at:

hello@runestonenorway.com

Please include your order number and details of the issue.

Your consumer rights

Nothing in this policy is intended to limit any consumer rights you may have under applicable law.

If you are located in the EU, EEA, UK, or another region with specific consumer protection rules, your statutory rights still apply.

Personal data

When you contact us about a return, exchange, or order issue, we use the information you provide only to help resolve your request and manage your order. More information will be available in our Privacy Policy.

Our promise

We want you to feel confident ordering from Runestone Norway. If something has gone wrong with your order, contact us and we will always do our best to help in a fair and human way.

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Thank you for supporting a small Norwegian family brand rooted in Norse symbols, rune meanings, and the old ways.